Privacy Policy for Eden Property

Last Updated: 22.12.25

1. Introduction

Eden Property (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us as a landlord, tenant, investor, or buyer.

2. The Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name, date of birth, and copies of ID (for Anti-Money Laundering checks).

  • Contact Data: Email address, telephone number, and postal address.

  • Financial Data: Bank account details, payment information, and credit history (for tenancy or investment applications).

  • Property Data: Details about properties you own, rent, or are interested in.

  • Technical Data: IP address, browser type, and usage data from our website.

3. How We Use Your Data

We will only use your data when the law allows us to. Most commonly, we use it to:

  • Perform a Contract: Such as managing a tenancy agreement or processing a property sale.

  • Comply with Legal Obligations: Such as "Right to Rent" checks or Anti-Money Laundering (AML) regulations.

  • Legitimate Interests: To provide you with property updates, respond to inquiries, and improve our services.

  • Consent: Where you have opted-in to receive our marketing newsletters.

4. Data Sharing

We do not sell your data. However, we may share your information with:

  • Service Providers: Property management software, contractors for maintenance, and IT support.

  • Professional Advisers: Solicitors, bankers, auditors, and insurers.

  • Regulatory Bodies: HMRC, local authorities, or law enforcement if required by law.

  • Referencing Agencies: For tenant vetting and credit checks.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, typically 6–10 years following the end of a contract to satisfy legal and tax requirements.

6. Your Legal Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to fix inaccurate information.

  • Erasure: Ask us to delete your data (the "right to be forgotten") in certain circumstances.

  • Object/Restrict: Object to our processing of your data for marketing purposes.

7. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact our
Data Protection Lead:

  • Entity Name: EP Property Rental ltd

  • Email: francoise@weareedenproperty.co.uk

  • Postal Address: Eden Property C/O 36-38 Salamander Street. EH6 7HZ

  • ICO Registration Number:  ZA560447